Welcome to Rapid Support
Getting Started
Learn the System
Reporting System
Inventory System
- How to move items from one category to different category from Bof ?
- How to manage discount in item
- How to In item in inventory management ?
- How to archive item ?
- How to inactive item ?
- How to add Item image in iPad
- How to View Item History in iPad
- How to Manage Description for Item in iPad
- How to add Tag in item?
- How to manage Vendor for Item in iPad
- How add tax in item?
- add department/subdepartment in item
- How to search item from item master ?
- How to Copy Item in iPad?
- Print Inventory List
- Reconcile Invoice in Inventory Count
- Join Count in Inventory Count
- Recall Invoice on Hold
- Calculate and Manage Item Stock
- How to manage item stock through manual entry?
- Set Up Variation Pricing
- Manage Pricing Structure
- Generate and Manage Barcodes
- Discounting in Back Office
Staff/Rights
- How to change PIN password
- How to recover password from forgot password
- How to change password from log in page
- How to change password from admin-user profile
- How to give rights to user
- How can rights reflect in web log in
- How to apply ZZ report print right
- How to apply Z report print right
- How to apply ticket validation right
- How to apply tax right
- How to apply POS setting right
- How to apply manager Z report (Daily Z) right
- How to apply invoice void transaction right
- How to apply inventory info right
- How to apply discount right
- How to apply delete hold invoice right
- How to apply customer loyalty right
- How to apply change price right
- How to apply cash register access right
- How to apply cancel invoice right
- How to access POS rights to the user
Back-Office Segment
- How to upload scan data file for Altria(philip morris) ?
- How to access POS rights to the user
- Update Quantity OH
- User Rights
- Monthly (ZZ) Reports
- Daily (Z) Reports
- Add New Staff
- Find Invoices and Transactions
- Print Reporting
- Filter Sales Data
- Customize Your Receipt
- How to Add/edit item ?
- Print Labels
Hardware System
- If transaction doesn’t upload in the cloud what I do
- How do i get Z report
- My system crashed so how do I know transaction is completed or not?
- How to PAIR Datalogic Bluetooth scanner with iPad ?
- How to set CC batch receipt printing?
- How set gas receipt printing ?
- How UPC scanner works?
- Regional Settings
- How to find apps on iPad?
- How to check if your online or not?
Scan Data
- How do I submit scan data file outlet detail beta ?
- How do I submit previous week file altria scan data?
- How do i submit altria scan data file?
- How do I get scan data report like how many i sell weekly ?
- How do I download RJR scan data file ?
- How do I download altria scan file ?
- How do I create third party promotions for altria scan data file ?
- How do I create buy down promotions for RJR scan data?
- How do i configure Multipack discount for scan data ?
- How do i configure Customer Loyalty discount for scan data?
- How do i configure altria scan data file ?
- How do I add my store address in back office ?
- How do I add my department for altria scan data ?
iOS App Documents
Cash Register
- How to logout from cash register
- How to switch user in cash register ?
- How to do signature in RCR ?
- How to give tips ?
- How to do payment in RCR ?
- How to set Dashboard shortcut in RCR?
- How to deposit ?
- How to load balance in gift card ?
- How to check balance in gift card ?
- How to Cancel transaction ?
- How can i give manual discount in POS?
- How to add ‘Sales Discount’ from BOF and apply it on the bill?
- How to add customer ?
- How to ring up item in bill ?
- How to increase quantity for ring up items?
- How to add favorite Department ?
- How to add favorite item ?
- How to apply EBT on ring up items ?
- How ticket validation work ?
- How to search item/ invoice from invoice page?
- How to get invoice according to time duration?
- How to preview invoice ?
- How to print invoice ?
- How to drop amount?
- How do I release and reactive register?
- How do I set up and active register?
- How to void invoice?
- How to remove tax specific items or bill?
- How to recall which is I put on hold transaction?
- How to do refund?
- How to hold transaction?
- How do I email invoice?
Inventory
Transfer
Purchase Order
- How to logout from manual entry?
- How to see history in manual entry ?
- How to hold invoice?
- How to use payment shortcut in cash register ?
- How to remove customer ?
- How to filter invoice ?
- How to refund invoice ?
- How to Return inventory from manual entry ?
- How to reconcile Invoice?
- How to recall hold invoice?
- How do I add delivery invoice in manual entry?
- How to Logout from PO module ?
- How can see order history of purchase order?
- How can item(S) added to back order?
- How to delete pending receiving invoice?
- How to reconcile order ?
- How to Update Deliver Invoice number ?
- How to deliver order in PO ?
- How to create Open order ?
- How to compare Deliver PO List with Validation/ME or EDI ?
- How to set order status ?
- How to Return inventory from PO?
- How to apply qty multiplier?
- How to set quantity in reorder ?
- How can delete item from order ?
- How to add item in purchase order list from Po module
- Generate PO from Generate order module
Inventory Count
Setting iOS
- How to do card(swipe/signature) setting ?
- How to set tax on price ?
- How to see history in manual entry ?
- How to view sales history in restock report ?
- How to disable tender from setting ?
- How to set print receipt for payment ?
- How to do drawer setting ?
- How to make tender shortcut ?
- How to view counting item status ?
- How to create new invoice in inventory count ?
- How Options work in setting ?
- How synchronization work ?
- How home option work in setting ?
- How to setup Pax?
- How to Print label using Brother printer
- How to set up Bluetooth printer?
- How sound ON/OFF from setting for rapid ?
Item movement
Item Restock
Daily Report
- How to email/preview from manager report ?
- How to print report from manager report ?
- How to settle CC batch ?
- How to review CC batch ?
- How to review centralized ZZ from manager report ?
- How to review centralized Z from manager report ?
- How to review centralized shift from manager report ?
- How to review ZZ history from manager report ?
- How to review Z history from manager report ?
- How to review shift history from manager report ?
- How to apply ZZ ?
- How to apply Z ?
- How to filter x report register wise ?
- How to print and email x report ?
- How to check detail in x report ?
- How to view shift report user wise ?
- How to print and email shift report ?
- How to check detail in shift report ?
- How to open/close shift from daily report ?
Other Setting
- How to Clock in ?
- How to scan QR code in ticket validation ?
- How to inquiry in ticket validation ?
- How to add item in PO order
- If Bluetooth printer doesn’t work and red flashing light shown what I do?
- How to enable and disable gas pump from ipad?
- How to restart iPad?
- RapidRms Notification setting
- How do I download customer display and activate store?
- How to connect customer display ?
- How do I download customer display and how to connect customer display with iPad
Video Tutorial
- How to search items whether we carry or not in the store?
- How to give discount?
- If I lost internet connection at that time, if I sale any product how do I upload items in cloud?
- How to recall which is I put on hold transaction?
- How to print last invoice or previous invoice?
- How to open drawer without key?
- If I lost internet connection can I sale item?
- If I want to get last month invoices what I do?
- How to ring up items?
- How to do refund?
- How to hold transaction?
- How to sell or generate new gift card?
- How do I delete and hold transaction?
- How to vendor inventory work ?
- Close order in inventory management
- Open order in inventory management
- How to out item in inventory management ?
- How to add item into PO from inventory management?
- How to Print label for Item in iPad
- How to View Inventory Information in iPad
- How to logout from inventory management ?
- How do I set up stock level in the items?
- How to configure parent item/child item?
- How to add Fee/Deposit ?
- How to do (Add/Edit/Delete) payment master in inventory management?
- How to do (Add/Edit/Delete) department in inventory management ?
- How to do group price change through IPAD ?
- How to manage Item option from iPad
- How to add group in item?
- How Department services will work in IOS?
- How to add items to favorites ?
- How to add and edit items?
- How to add and edit taxes?
- How to add and edit sub-department?
- How to add and edit payment types?
- How to add and edit department ?
Mock-ups
Rapid RMS is an iPad- and cloud-based suite of applications for convenience stores and gas stations. It allows for quick and efficient business transactions as well as robust inventory management.
Cloud-based software essentially means that data is securely-stored on internet servers in robust data centers. Having cloud-based functionality allows users to access information anytime and anywhere with a web browser. There’s no need to purchase a PC server, and no need to worry about all the hassle that comes with it. Routine backups, software updates, and virus protection are all taken care of for you.
Rapid RMS for stores without fuel is just $79 per month per register. If you’d like to use more than one register, it’s only $49 per additional register that utilizes the Rapid RMS app.
Rapid RMS with Rapid Onsite is just $149 per month per register. If you’d like to use more than one register, it’s only $49 per additional register that utilizes the Rapid RMS app.
The monthly fee covers access to Rapid’s retail management system (RMS) which includes the iPad-based point of sale (POS) and cloud-based inventory management. System improvements and upgrades are available for no extra cost.
Each register area requires an iPad, printer, cash drawer and a scanner, all of which can be purchased separately. Here is a list of hardware we recommend.
Please contact us at support@RapidRMS.com for more insight on hardware to make the best decision for your business!
Rapid RMS allows users to process credit cards through us. We also allow clients to continue using their own credit card processors if they wish to do so. Go to our CC Processing page to learn more about your options to ensure your making the right decision for your business!
Great question! Rapid RMS offers a variety of features to ensure that your business runs smoothly and efficiently. Check out the list below to see some of our highlights.
Rapid RMS Special Features:
• iPad and secure cloud-based POS
• User friendly and interactive
• Effective cash management system to reduce theft
• Increased retail square footage — no more bulky registers!
• Unlimited locations and users
• Detailed employee management system
• Real-time reporting of sales, customer counts, best sellers, etc.
• Robust inventory management
• Quick and efficient delivery and purchase order processing
• Customer display option with signature capture and advertising features
• Customer loyalty program and gift cards
• Customized discounting capabilities
• Receipt email component
• Social media compatibility
• Free lifetime software updates
• No annual service contract or hidden cost
In the event that Wi-Fi goes out, Rapid RMS allows users to continue processing transactions with limited functions. We do recommend that Rapid RMS clients enroll in a Long-Term Evolution (LTE) data plan to ensure that all features are available even when Wi-Fi systems are down. Once Wi-Fi resumes, all sales information will automatically sync to the Back Office to make sure your reports are up-to-date.
Yes, the your data is stored in the Cloud, which encrypts data so all reports are safe and secure. Also, Rapid RMS utilizes PCI compliant devices to ensure there is secure transaction processing.
Your app might need an update. Check the App Store to see if Rapid RMS is available for an update. If not, go to Test Flight and update the app from there. If you are not set up for Test Flight, please contact us and provide us with the email tied to your iTunes account.
Click here to learn how to clear your cache in your browser.
HOW TO
Tender Configuration in iOS
QUANTITY DISCOUNT
PRINTER AND DRAWER HELP
IP ADDRESS FOR PAX
INITIAL SET UP BACK OFFICE
INITIAL SET UP IPAD
INVENTORY MANAGEMENT OVERVIEW
HOW TO ADD AN ITEM?
CREATE A DEPARTMENT IN IOS
HOW TO CREATE PAYOUT DEPARTMENT?
HOW TO CREATE TAX?
HOW TO CONNECT PAX WITH POS?
CUSTOMER DISPLAY PAIRING
PAIRING WITH TCP PRINTER
HOW TO CLOCK IN-OUT?
HOW TO SHIFT IN-OUT?
HOW TO RUN Z REPORT?
HOW TO SETTLE CREDIT CARD BATCH?
HOW TO RUN ZZ REPORT ?
