Welcome to Rapid Support
Getting Started
Learn the System
Inventory System
Back-Office Segment
Hardware System
- How to find apps on iPad?
- How to check if your online or not?
- How to restart iPad?
- How to setup email with associated all store email and download and setup testflight?
- How to identify which email id associated with their app store?
- How to download app from Test flight or update?
- How to delete and re-download app?
- How to turn off WiFi and go into offline mode and turn on WiFi ?
- How to download app from app store?
- Pairing TK-3488 or Datalogic Scanner
- Pax Setup
- Bluetooth Printer Setup
- Print Receipt Tender Configuration
- Bluetooth Printer Won’t Reconnect
- Bluetooth Keyboard Lost Connection
- Handheld Scanner Will Not Scan
- Cash Drawer Will Not Open
- Receipts Not Printing
- Customer Display Not Connected
- Application Loading Issue
Staff/Rights
- How to change PIN password
- How to recover password from forgot password
- How to change password from log in page
- How to change password from admin-user profile
- How to give rights to user
- How to access POS rights to the user
- How can rights reflect in web log in
- How to apply ZZ report print right
- How to apply Z report print right
- How to apply ticket validation right
- How to apply tax right
- How to apply POS setting right
- How to apply manager Z report (Daily Z) right
- How to apply invoice void transaction right
- How to apply inventory info right
- How to apply discount right
- How to apply delete hold invoice right
- How to apply customer loyalty right
- How to apply change price right
- How to apply cash register access right
- How to apply cancel invoice right
Video Tutorial
- How to search items whether we carry or not in the store?
- How to give discount?
- How to void invoice?
- If I lost internet connection at that time, if I sale any product how do I upload items in cloud?
- How to remove tax specific items or bill?
- How to recall which is I put on hold transaction?
- How to print last invoice or previous invoice?
- How to open drawer without key?
- If I lost internet connection can I sale item?
- If I want to get last month invoices what I do?
- How to ring up items?
- How to do refund?
- How to hold transaction?
- How to sell or generate new gift card?
- How do I email invoice?
- How do I delete and hold transaction?
Mock-ups
Rapid RMS is an iPad- and cloud-based suite of applications for convenience stores and gas stations. It allows for quick and efficient business transactions as well as robust inventory management.
Cloud-based software essentially means that data is securely-stored on internet servers in robust data centers. Having cloud-based functionality allows users to access information anytime and anywhere with a web browser. There’s no need to purchase a PC server, and no need to worry about all the hassle that comes with it. Routine backups, software updates, and virus protection are all taken care of for you.
Rapid RMS for stores without fuel is just $79 per month per register. If you’d like to use more than one register, it’s only $49 per additional register that utilizes the Rapid RMS app.
Rapid RMS with Rapid Onsite is just $149 per month per register. If you’d like to use more than one register, it’s only $49 per additional register that utilizes the Rapid RMS app.
The monthly fee covers access to Rapid’s retail management system (RMS) which includes the iPad-based point of sale (POS) and cloud-based inventory management. System improvements and upgrades are available for no extra cost.
Each register area requires an iPad, printer, cash drawer and a scanner, all of which can be purchased separately. Here is a list of hardware we recommend.
Please contact us at support@RapidRMS.com for more insight on hardware to make the best decision for your business!
Rapid RMS allows users to process credit cards through us. We also allow clients to continue using their own credit card processors if they wish to do so. Go to our CC Processing page to learn more about your options to ensure your making the right decision for your business!
Great question! Rapid RMS offers a variety of features to ensure that your business runs smoothly and efficiently. Check out the list below to see some of our highlights.
Rapid RMS Special Features:
• iPad and secure cloud-based POS
• User friendly and interactive
• Effective cash management system to reduce theft
• Increased retail square footage — no more bulky registers!
• Unlimited locations and users
• Detailed employee management system
• Real-time reporting of sales, customer counts, best sellers, etc.
• Robust inventory management
• Quick and efficient delivery and purchase order processing
• Customer display option with signature capture and advertising features
• Customer loyalty program and gift cards
• Customized discounting capabilities
• Receipt email component
• Social media compatibility
• Free lifetime software updates
• No annual service contract or hidden cost
In the event that Wi-Fi goes out, Rapid RMS allows users to continue processing transactions with limited functions. We do recommend that Rapid RMS clients enroll in a Long-Term Evolution (LTE) data plan to ensure that all features are available even when Wi-Fi systems are down. Once Wi-Fi resumes, all sales information will automatically sync to the Back Office to make sure your reports are up-to-date.
Yes, the your data is stored in the Cloud, which encrypts data so all reports are safe and secure. Also, Rapid RMS utilizes PCI compliant devices to ensure there is secure transaction processing.
Your app might need an update. Check the App Store to see if Rapid RMS is available for an update. If not, go to Test Flight and update the app from there. If you are not set up for Test Flight, please contact us and provide us with the email tied to your iTunes account.
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