Duplicate / Double Charges
If your Internet connection had a brief outage during the transaction process, it may have been unable to close the invoice. In the event that this happens, it may result in a duplicate charge to the customer.
IMPORTANT: Please ensure that Credit Card Processing is set to Rapid Server. Here is how to do this:
- Go to Settings on the dashboard, then click Tender Configuration.
- Click on Credit. Make sure Card Swipe is on, then select Rapid Server at the bottom of the screen.
Keep this setting on Rapid Server by default. DO NOT change to Bridgepay, as this leads to more duplicate charge errors.
To refund the duplicate charge to the customer, you will need to call your credit card processor and provide them with your merchant ID number.